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10:54 PM
A Supreme Court advocate from Bangalore has written a letter to Nripendra Mishra, chairman of the Telecom Regulatory Authority of India (TRAI), requesting the creation of a law to avoid mobile subscribers from being billed for calls terminated midway through the conversation against their will, reports the Bangalore Mirror.
Network errors frequently lead to disconnection, and advocate K V Dhananjay argued that if the customer calls back, he has to pay a larger fee as there is more than one call. He said that it was unfair to burden the subscribers with the costs of repeated calls, when technology is available to detect the termination of a call from network failure.
Dhananjay also suggested that network operators should be asked to monitor network failure for each call terminated abruptly and make no charge for it.
Even if TRAI rejects the proposal, the government's likely approval for number portability may encourage service providers to stop charging for calls terminated due to their network failures. Number portability, which allows a mobile service subscriber to change his operator without changing his number, will encourage service providers to take customer-friendly steps in order to retain their subscribers. X
Source: itexaminer.com
Network errors frequently lead to disconnection, and advocate K V Dhananjay argued that if the customer calls back, he has to pay a larger fee as there is more than one call. He said that it was unfair to burden the subscribers with the costs of repeated calls, when technology is available to detect the termination of a call from network failure.
Dhananjay also suggested that network operators should be asked to monitor network failure for each call terminated abruptly and make no charge for it.
Even if TRAI rejects the proposal, the government's likely approval for number portability may encourage service providers to stop charging for calls terminated due to their network failures. Number portability, which allows a mobile service subscriber to change his operator without changing his number, will encourage service providers to take customer-friendly steps in order to retain their subscribers. X
Source: itexaminer.com
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